Support Services

If videoconferencing is to become a mainstream application within a business then it must be set up in a reliable and robust manner, and it must remain available to support your video meetings as and when needed. Questmark provides our customers with comprehensive support throughout the lifetime of your system.

We currently offer 3 general levels of support, all of which include our help desk service and access to testing services. These provide most users with the availability they need for this application, however, we realise some customers may want to customise support to their specific operational needs and we can offer a tailored service in these instances.

Most manufacturers now mandate that a one year hardware and software support warranty is purchased. On receipt of your order our Service Desk will contact you to confirm the actual service/warranty purchased and to agree the basis for the provision of support to your organisation and colleagues. This is fully documented and is an integral part of the training we provide. Service reviews and reporting are included and we offer review meetings at any time and frequency to ensure you are getting the support you need. as well as to update you on any new products/services.

Benefits of purchasing support include:

• Protect your investment
• Receive software upgrades; many of these can include feature and performance enhancements.
• Ensure interworking and standards based compatibility with all manufacturers.
• Quickly resolve any unexpected system problems with diagnostic support and replacement parts.
• Ensure high performance and availability throughout the product's lifetime.
• Provide access to continuous on line training by video.
• Provide access to immediate help with any user issues or problems encountered within a video meeting.