Videoconferencing Services

The videoconferencing industry is saturated with companies that sell boxes rather than completed systems, well installed into your organisation and integrated with your business process through training and development, with access to a support service for users, the hardware and the communications services used to support the application.

One approach is cheap and is a well proven false economy in most cases.

The other approach costs more but invariably guarantees a strong return on investment.

Our culture is to ensure success for our customers. Your success becomes our success.

We have one of the largest user bases in the UK and Ireland with the highest levels of usage and adoption of the application; effective usage and ROI are directly proportional.

Sadly, many companies have bought badly resulting in a system that isn't set up correctly, no skills to use it if it works at all, no support and no usage. The system becomes dust collection equipment that provides no ROI. Because it never gets used there's no benefit to the owner and the application doesn't spread within the organisation. The buyer becomes disillusioned and wary of the promises that good use of video really offers. A vicious circle.

Questmark will not work this way; we'd rather you didn't buy at all than buy like this with the likely failure this methodology achieves. To mitigate your risk and to ensure a return on your investment we provide the following services that covers everything from pre-sales to end of life warranty.

View
Pre-installation planning and documentation

Pre-installation planning & documentation

This covers everything from confirming the order placed, agreeing the methodology and dependencies for the installation, confirming the content and nature of training, ordering equipment and network services, finalising the warranty and support documents and agreeing acceptance tests at every stage to ensure a quality installation is completed.

Please note, we do not issue invoices for work that hasn't been completed and accepted in line with the tests agreed with the customer at this stage. In time we create a standard project methodology and documentation set for customers covering all aspects of the work required. This reflects that initial engagement has been a success and that videoconferencing is growing across the business.

View
Installation

Installation

This includes the set up of the complete videoconference or telepresence system within your meeting space, including the installation of screens, cabinets, trolleys and any peripherals that will be used in your video meetings. The installation is documented in advance, all site visits are pre-agreed with the customer and our accredited engineers will turn up to undertake the work for you in line with the acceptance tests relevant to your installation.

View
Training

Training

Training is a key to early adoption and usage of this application. People are naturally cautious about this medium and can be camera shy. Training helps to overcome this and gives your staff/colleagues the confidence to get the application delivering for them; i.e. to have effective video meetings. Training is always customised to the specific customer. It concentrates on videoconferencing etiquette and how to have good meetings by video rather than the technology although people do need to know how to operate the unit.

View
Support and service desk

Support and Service Desk

This is service that provides immediate support to users and can be called upon at any time during your support contract for assistance with any aspect of the set up, support and use of your facilities. Helpdesk, remote refresher training, call management, booking calls, test calls to customised recordings for individual organisations, access to test resources, test calls to external parties and simple "how to" support is available from the Service Desk. Service Desk is also responsible for providing hardware, software and warranty support on the hardware we provide in line with the manufacturers' accreditation programmes. Use of the Service Desk will help users gain confidence in the application and grow the usage and ROI.

View
Conferencing

Conferencing Services

Questmark is a top tier accredited reseller of Simplicity Conferencing Services and offers the full range of virtual meeting rooms, gateway, recording, streaming, numbering, call management and reporting services from Simplicity. Questmark are also able to offer the Simplicity B2B meeting service, thevirtualmeetingroom.net that enables users to have secure video meetings between businesses, and extends the usage of video and incremental ROI for our customers.